Refund & Cancellation Policy

1. Overview

This policy explains when wallet deposits, tournament entry fees, or other payments made through ArenaWar are eligible for refunds. It applies to our website and mobile applications.

2. Wallet Deposits

Wallet funds can be used for tournaments and platform services.
Refunds are only processed for duplicate, unauthorized, or failed transactions.
Requests must be submitted within 7 days with valid proof.

3. Tournament Entry Fees

If a tournament is cancelled, entry fees are refunded to wallet.
Entry fees are non-refundable once a match begins.
Technical issues may result in reschedule or wallet credit.

4. Withdrawals & Chargebacks

Withdrawals can be cancelled only before processing.
Chargebacks may result in account suspension or wallet freeze.

5. Refund Process

Email: pyncore@gmail.com
Provide transaction ID and reason
Refund processed within 5–7 working days if approved

6. Non-Refundable Cases

User errors or incorrect payments
Banned or fraudulent accounts
Payments made outside official channels

7. Contact

Email: pyncore@gmail.com

WhatsApp: +91 83193 22139

8. Updates

ArenaWar may update this policy at any time to comply with regulations.

9. Disclaimer

ArenaWar is a skill-based gaming platform and does not involve gambling or betting. Participation in paid tournaments is restricted to users aged 18 years and above. Users are advised to play responsibly.