Privacy Policy

1. Scope

This Privacy Policy explains how ArenaWar (“we”, “us”, “our”) collects, uses, shares, and safeguards personal information when you access our website, mobile experiences, tournaments, or payment features.

2. Information We Collect

Identity & Contact

• Name, username, email address, phone number, and age verification data.
• KYC documents where required for withdrawals or compliance.

Gameplay & Platform Data

• Tournament registrations, match statistics, leaderboard rank, and chat participation.
• Device identifiers, IP address, browser type, and general location for fraud prevention.

Payments & Wallet

• Transaction IDs, payment method tokens, UPI IDs, and withdrawal history.
• We do not store your full card numbers; payment partners handle that securely.

3. How We Use The Data

• Provide and personalize tournaments, leaderboards, and wallet services.
• Process payments, detect fraud, enforce fair-play, and investigate disputes.
• Send transactional emails, alerts, and security notifications.
• Comply with legal, regulatory, and taxation requirements under Indian law.

Our legal basis includes contract performance, legitimate interest, and consent where expressly obtained (such as marketing opt-ins).

4. Cookies & Analytics

We use cookies, device storage, and analytics platforms to keep users logged in, remember preferences, and measure product performance. You can adjust cookie permissions in your browser, though some features may stop working.

5. Information Sharing

• Service partners: payment gateways, cloud hosting, customer support, and analytics providers operate under confidentiality agreements.
• Tournament organizers: limited data required to validate participation or prize eligibility.
• Regulators or law enforcement: when mandated by law, court order, or to protect legal rights.

We never sell personal data to advertisers.

6. Data Retention & Security

• Account and transaction information is retained as long as you maintain an ArenaWar wallet and for up to seven years thereafter to satisfy legal obligations.
• We apply TLS encryption, access controls, security audits, and logging to guard sensitive data.
• If we suspect a breach, we will notify affected users and authorities as required.

7. International Transfers

Our servers are hosted in India, but certain subprocessors may operate globally. We rely on appropriate contractual safeguards to protect information whenever it leaves India.

8. Your Rights & Choices

Subject to applicable law, you may:

• Access and update your profile details at any time.
• Request deletion of personal data (except where retention is mandated).
• Withdraw marketing consent or object to specific processing activities.
• Download a copy of your personal information in a portable format.

Contact us using the details below to exercise these rights. We will verify identity before fulfilling requests.

9. Children’s Privacy

ArenaWar does not knowingly collect data from children under 13. If you believe a minor has provided information without guardian consent, notify us so we can remove it.

10. Updates to This Policy

We may update this Privacy Policy to reflect product enhancements or regulatory changes. Revisions will be posted here with a new “Last updated” date and, for significant changes, communicated via email or dashboard notice.